Broadband Pay As You Go questions
How do I know when I have exceeded my free time?
A - We have two ways for you to monitor your usage. Firstly,
email notification. As a default, you will receive a weekly report
displaying your total time online for that month’s period. Each
subsequent email during that month will include the month’s total
to date.
Screenshot of the email alerts control
panel
Secondly, real-time check. You will also be able to log in to
our website and view your latest month’s total up until your last
log out.
Screenshot of the billing details summary
page
Screenshot of the detailed login data
What is the maximum I can be billed in a single month while
using this service, after I have paid the standard connection
charge?
£34.99. You will never pay any more - no matter how much you
use this service.
Why is this service supplied with a modem?
We supply this service with a modem as it is the best way to
connect to this metered service, as a modem requires you to
physically click a connection icon on your computers desktop to
connect. If you are considering connecting using a router, which
allows you to stay permanently connected all the time, then we
recommend that you consider our
Broadband Anytime service. This is an
unmetered service with a fixed monthly rental of £26.99.
Can I downgrade to this service from Broadband Select or
Broadband Home?
Yes you can but you will need to bear in mind that this
service is metered so you will have to start monitoring your usage
like you did when you used dial-up. This means you will need to
connect and disconnect whenever you use the Internet and you will
lose the convenience that you experience with your current service.
You will also need to have had your current Broadband contract for
at least 12-months and you will need to pay the £49.99 connection
charge to activate this new service.
If I do not use my inclusive minutes can I carry them over to
the next month.
No, you will need to use up your free month's minutes during
that month period.
Want unmetered access? Then why not
sign up online to
our standard
Broadband Anytime
which offers totally unmetered Broadband access which enables you
to keep the service connected all day and night and use it as much
as you like.
Sign up
now.
